Travel Backpack Pet Carrier

We are thrilled to have you as a customer :-) and are committed to excellence regarding the support we provide to you before, during and after your sale.

Here's a few helpful guidelines to understand about using this site.

All claims for a return, exchange or refund must be reported to Open Road RV by emailing theopenroadrv@gmail.com within two (2) business days of receipt of merchandise.

NO HASSLE RETURNS & EXCHANGES:

We gladly accept returns and exchanges for the following reasons:

Item not the right size or color
Defective item
Received the wrong item

REFUNDS:

We will honor refunds in the chance that any item may be defective. At this time, we do not offer "just because" or "changed my mind" refunds. We are however, open to reviewing your situation on a case-by-case basis to give you the best service possible, and can make exceptions/refunds at our sole discretion.

Just be sure to email us to open your claim within 2 days of receiving your item, and we'll take it from there to find the best help for you.

IN THE EVENT OF A RETURN/EXCHANGE/REFUND CLAIM PLEASE FOLLOW THESE GUIDELINES:

If you receive a wrong or defective item please email theopenroadrv@gmail.com within two (2) business days of receiving your order.

Prior to returning any item, YOU MUST email us for pre-approval and obtain a Return Authorization Number (RA#). We may ask you to send pictures to accompany your claim, so that we can get a real clear idea of how to help you.
Customer is responsible for cost of return shipping. We strongly recommend the use of a carrier that will track packages and confirm delivery, as we are not responsible for any items being lost on their way to us.

Returns must be received by Open Road RV within 14 calendar days from the date the RA# is issued. Products received later than this date cannot be accepted for return.

All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, and/or user manuals. Original boxes, packing materials, wrappers, and cartons are to be returned without markings, tape, folds or defacing.

Shipping fees are not eligible for returns/exchanges and your item is subject to a 15% restocking fee. Once we receive your claim, we will contact you and provide you with your RA# along with specific details about shipping + restocking fee for your particular case.

If you are pre-approved for a refund, our policy is the purchase price is subject to a 15% restocking fee. Shipping fees are not eligible for a refund. Items purchased originally with free shipping will have standard shipping fees deducted from the refund.

TO RETURN YOUR PRODUCT, YOU SHOULD MAIL TO:

Open Road RV
90 West Madison Suite E119
Belgrade, MT 59714

Be sure to include your name, order number, and RA#. Packages returned to us without an RA# will not be accepted.

IF ANY RANDOM WEIRD THINGS HAPPEN...

If Your Item Gets Returned To Sender

If an order is returned to us because of an error in the shipping address given at the time the order was placed, the order will be reshipped only after the customer pays to have it reshipped. This cost will be determined by Customer Service, and will cover the cost to reship as well as the cost USPS charged to return the package to us. If an order is returned to us because of a shipping error on our part, of course the package will be reshipped at no additional cost.

If Your Item Arrives Damaged (by the shipping carrier):

In the event your package arrives damaged from the act of shipping, it is the responsibility of the customer to contact the carrier to inspect the package to assure replacement. All packaging MUST be retained until the problem has been resolved with carrier and Open Road RV.